Cancellation and Refund Policy
We strongly encourage participants to review our Cancellation and Refund Policy prior to purchasing any trainings with us.
Live (In-Person, Online, and Hybrid) Workshops
The cancellation and refund policy below applies to an individual course. If you purchased multiple courses at one time they may be subject to individual processing fees. Participants can make payment or refund inquiries by contacting Playful Minds Therapy by email at Info@Playfulmindstherapy.com
Refund Timeline:
29 days to 3 days prior to the training date: Refunds will be issued in the form of the original method of payment minus a $15 processing fee
48 hours or less prior to the training: No refunds will be issued
Absolutely no refunds for any workshops that were attended.
Grievance Policy
Playful Minds Therapy will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Continuing Education Program Administrator. When a grievance arises pertaining to continuing education programs or processes, the complainant is expected to notify the Continuing Education Program Administrator by e-mail as soon as possible, so that the nature of the concern may be addressed in a timely fashion. The Continuing Education Program Administrator for Playful Minds Therapy is NaShey Ingram, LCSW-C, RPT-S at Info@playfulmindstherapy.com.
If the Continuing Education Program Administrator cannot immediately resolve the issue, she will bring the complaint to the Program Reviewer and/or Social Work Consultant within 1 week. All possible care will be taken to uphold the confidentiality of the complainant. The program reviewer/consultant will formulate a response to the complaint and recommend action if necessary, which will be conveyed directly to the complainant. A grievance concerning a specific course offering or content may be resolved by modifications to future offerings or an alternative opportunity. The participant who initiated the grievance is informed of the status of the complaint at all levels.